FAQs

Frequently Asked Questions


For security purposes you can only order online using our selection of secure payment options. If however you are having difficulties placing an order online or would like to discuss an order to pick up from the store then we can assist you over the telephone, please phone us on 01325 524700 during opening hours.

Making a return is easy as we have a no quibble returns policy. If unsuitable items are returned to us within 30 days of receipt we will be more than happy to offer you an exchange or refund provided that you return them to us in their original condition and packaging. Before you return an item please contact us for a returns form or download one on our info and downloads section, and send the completed returns form with your returned item. When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit. We will only be able to refund the cost of postage where the item returned is faulty.

Please see our Delivery and Returns section on the bottom of our home page for more information.

Please be assured that we consider all of the information you share with us to be totally private and confidential. You can read more about this on our Privacy Policy.

All UK orders are shipped by UK Mail or DPD. All UK Mainland orders over £75 are delivered free of charge, under £75 is £6.95 and this is via a *next day service, **none UK Mainland is £24.95 and is usually a 2-3 day service. We aim to deliver your items as quickly as possible but please allow 2-3 working days.

Please note some items may take longer, please check on the product pages as some state longer than normal estimated delivery (i.e. 5-10 days), these are estimates and items should arrive quicker but please take note of these delivery estimates when ordering as all items will be sent together.

*Next day is next working day (not including Saturday or Sunday) from dispatch, although we aim to get orders placed before 2pm Monday to Friday out that day for next day delivery, there are times when this isn’t possible so please allow 2-3 days before emailing, you will receive a dispatched email as soon as your order has left us.

**None UK Mainland includes places like the Scottish Highlands, Northern Ireland and other remote areas, once you input your details our system will determine if you would need to pay the higher None UK Mainland charge.

Orders may be delivered to either business or residential addresses as long as the delivery address is the same as the one registered on the credit card, this is due to security purposes. A signature is required for all High Grade Hydroponic orders so please use a delivery address where somebody is available to sign for the delivery.

As stock levels on our website are done manually as we don't have a digital POS set up at the minute, then it may occur that after you've placed and paid for an order you've had an email stating the item is currently out of stock. However if this happens, then the products has been sold in the shop before it has been updated on the website it may be the case that your order will be delayed slightly, we update our website stock as often as possible and keep good stock so this doesn't happen often but if it does we will let you know and offer you either a full refund or let you know how long your order will be delayed for, this is normally only a few days at most as most wholesalers offer next working day delivery. It is always best if your order is urgent to contact us before placing an order to check the item/items you are ordering are all in stock.

We currently only ship within the U.K.