GDPR Statement

 

High Grade Hydroponics Ltd

Unit F10/F11 Morton Park Way

Darlington, DL1 4PQ

general@highgradehydroponics.co.uk

07305672557

11664117

 

Effective Date: 07/02/2025

 

At High Grade Hydroponics Ltd, we are committed to protecting the privacy and security of our customers, employees, suppliers, and partners. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we take our responsibilities seriously when it comes to handling personal data.

 

1. Lawful Basis for Processing

We only collect and process personal data where we have a lawful basis to do so, including:

The performance of a contract

Compliance with a legal obligation

Legitimate interests pursued by the company

Consent (where required)

 

2. What Data We Collect

Depending on our relationship with you, we may collect and process the following types of personal data:

Full name

Contact information (e.g. email address, phone number, postal address)

Payment and transaction details

Employment-related information (for staff)

Technical data (e.g. IP addresses for website users)

 

3. How We Use Personal Data

We use personal data to:

Fulfil orders and provide products or services

Communicate with customers and suppliers

Manage accounts, payments, and deliveries

Meet legal and regulatory obligations

Improve our services and customer experience

 

4. Data Sharing and Third Parties

We do not sell or rent personal data to third parties. However, we may share data with trusted service providers or regulatory authorities where necessary for the purposes outlined above, including:

Payment processors

IT and cloud service providers

Accountants or legal advisors

Government or regulatory bodies (where required)

All third parties are required to process data in accordance with the law and under strict confidentiality.

 

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal, regulatory, or contractual requirements.

 

6. Data Security

We implement appropriate technical and organisational measures to ensure the security and integrity of personal data and to prevent unauthorised access, disclosure, or loss.

 

7. Your Rights

Under GDPR, individuals have the right to:

Access their personal data

Correct inaccurate or incomplete data

Request erasure of their data ("right to be forgotten")

Object to or restrict processing

 

Data portability

Lodge a complaint with the Information Commissioner’s Office (ICO)

 

8. Contact Us

If you have any questions about how we process personal data or wish to exercise your rights, please contact our Data Protection Officer (DPO) at:

Email: general@highgradehydroponics.co.uk

Phone: 07305672557

 

Or write to us at:

High Grade Hydroponics Ltd

Unit F10/F11 Morton Park Way

Darlington, DL1 4PQ

High Grade Hydroponics Ltd reserves the right to update this statement at any time to reflect changes in legal obligations or data processing practices.